When is my order shipped and how long does it take to arrive?
Orders are shipped (shipment of orders) within 2 to 3 business days, once payment is received. Orders are dispatched via Australia Post. Shipping costs are automatically calculated when you go to the checkout.
We endeavour to have orders shipped to you as soon as payment is received and in most cases the next business day.
Because we use Australia Post for shipping, the delivery time is dependant on Australia Post’s shipping and delivery times. Generally orders, within Australia, can take between 2 to 10 business days. A majority of the orders we dispatch have an Australia Post Tracking Number, which we advise to customers when the order is shipped. Use this Tracking number to see where your parcel is.
You can input your Tracking number at this link.
Click Here To Track Your Item
Can I get my order sooner?
Yes you can get your order sooner via Express Post. There is an option at the checkout to request your order to be sent via Express Post. If you require your order by a specific date or purpose, i.e. as a gift, please email us and advise us of your request. Unfortunately once your parcel has been placed with Australia Post, then delivery time is out of our hands. So give it plenty of time to get to its destination.
How can I pay for my order/payment options?
How can I pay for my order/payment options?
You can pay for your order by Paypal or Bank Deposit/Transfer (Internet Banking Transfer) or Credit Card. And now via Bank Coin ( TPR) The bank account details are at checkout, please write them down so you have the correct details. Your order will not be shipped until payment is received. Please see details of Credit Card payment options below.
What are the shipping and handling costs?
As we use Australia Post for shipping – the shipping cost is calculated using Australia Post. This shipping cost is charged at cost. We charge a handling fee of $3.00 which covers packing materials and processing of your order.
Intimate Options will not be responsible if your order goes missing once it has been passed to Australia Post. We will endeavour to help you find your parcel should it not arrive ( We have not had one yet) but ultimately once it has been passed to Australia Post, it is then in their hands.
What do you do with the information I give you?
Your privacy is important to us. We DO NOT give or sell your information to any third parties. The information we gather from you is to dispatch your order and to forward you via email newsletters, product information, specials and new arrivals.
And payment details like Credit Card information is NOT held by us. These payments are handled through a Payment processor and they take every effort in protecting your details in accordance to Australian Law.
Can my order be cancelled?
If payment is not received within 3 business days of placement of your order, then your order will be cancelled by management. We will however try to contact you to ensure this is just not a ‘forgotten’ order. We will try to work with you to ensure your order is paid for and shipped.
However if we do not get replies to either SMS or emails within this time, your order will be cancelled.
If you have any problems with your order or making payment, please contact us.
Do you have a return policy?
Returns, refunds and exchanges are at the discretion of management. All merchandise is inspected prior to packing. We pack all merchandise to protect from damage during transit.
Choose carefully, as we don’t take returns just because you changed your mind.
You must contact us via email within 24 hours of receiving your order if there are any problems. Intimate Options is not liable for shipping costs associated with returned or damaged goods. The buyer is responsible for all shipping costs.
If it is damaged during freight to you, we will work with you to either replace it or refund you. Unfortunately Australia Post can be a bit rough with its parcels, so we can not be liable for their actions. But on the other hand it is not your fault it was delivered damaged. So we will do what we can to help you with this.
You must email us with photos of the items and what is wrong with it within 24 hrs of delivery.
How to do I place an order and pay by PAY-PAL?
How to place an Order & pay by Pay-Pal, select this option at checkout. You will be taken to paypal where you can make your payment. Once payment has been made, your order will be changed to Processing and we will be notified that payment has been made.
How do I place an Order and pay by Bank Transfer or Deposit
Click on link at top of page “How to place an Order & pay by Bank Transfer or Deposit”.
How do I place an Order and pay by Money Order
We do NOT take payments via Money Order. The other options are enough these days for you to place an order
How do I use a Discount Coupon when I Order
If you have a Discount Coupon, at checkout there is a box for you to place this Coupon Code in to get your discount. Please ensure this has been accepted before you continue with your order.
Once order has been placed and paid for, then we can not add the discount afterwards. If this happens you will need to place a new order to be able to use your Discount Code.
What if I want to change my order after it has been completed?
If you have already placed your order and wish to change it or cancel it just send us an email or SMS and we will fix it up for you. If we have already shipped your order then it cannot be changed.
Please supply all details required ( even a link from the website to a new item) so we can complete this change for you.
Can I pay for my Order by Credit Card?
Yes you can pay by Credit Card.
PAY-PAL – When you go through the Checkout, click on PayPal and you will be taken to PayPal Website. You will have a choice of paying using your PayPal Account OR paying using Credit Card. To pay using Credit Card through PayPal, enter your Credit Card details and we will be notified by PayPal that you have paid.
There is also an option to pay Via Credit Card. This is processed by an Australia Credit Card company who look after payment and pass monies on to us. Once payment has been made, they will also immediately notify us that a new payment has been processed. We will then action your order accordingly
What if I got carried away and ordered too much and I cannot afford to pay for it?
It is quite easy to get carried away and order more than you can afford. If this happens or you have made a mistake and do not want the order you have placed, simply email us and we will be happy to cancel or amend your order for you.
You can change your order at any time yourself prior to payment. Just go to the Cart page, and remove any items you would like to take off the order. Then once you are satisfied the items are the ones you want, then proceed to the Check Out Page and process the payment.
How do I get a Gift Certificate?
If we dont have a Gift Certificate system set up, you can contact us and we can add one for you.
Once payment is processed, you will receive an email with the Gift Certificate Code. This Code is used by the Gift Certificate Recipient when shopping at www.wiccawarehouse.com.au and it is used when completing their order through the Online Checkout up to the value of the Certificate.
The Code is unique to each individual Gift Certificate. The Gift Certificate is valid for a time period from the date of purchase. We will also email you a “Gift Certificate” to either print out or email to the Gift Certificate Recipient.
I do not want my neighbours to know where my order comes from?
Your orders are shipped in Australia Post Satchels. Our shipping address does not have “Wicca Warehouse” on it to protect your privacy. All you will see is WW on the parcel with our business address added as well.
We have to put something as this is a requirement of Australia Post, so We just use WW.
Freight is expensive for 1 item!
We use Australia Post for all our deliveries. Freight is based on what will fit into a Post Paid Bag. If you are buying something that is cheaper than freight, we understand this maybe a concern. Unfortunately Postage costs are out of our hands. If we can fit your item in a smaller bag than what the system chooses, we will refund you the difference to your payment processor who in turn with credit your account.